Frequently Asked Questions

Booking is easy! Simply contact us via WhatsApp at +212 624 123 566 to discuss your preferred dates and package. All bookings must be confirmed through WhatsApp communication with our team.

Steps:

1. Contact us on WhatsApp with your travel dates
2. Choose your preferred surf package
3. Pay 30% deposit to secure your booking
4. Receive booking confirmation
5. Pay remaining balance 14 days before arrival

A deposit of 30% of the total package price is required to secure your booking. The remaining 70% is due 14 days before your arrival date.

We accept payments via bank transfer, PayPal, or other agreed methods.

Your booking is confirmed only when:

• You receive written confirmation from AloSurf
• The required 30% deposit has been received
• All necessary details have been provided

Participants must be at least 16 years old for surf lessons. Minors (under 18) require parental consent and must be accompanied by a guardian or have written permission.

Our surf packages include:

• Accommodation as specified in the package
• Surf lessons or guiding as outlined
• Equipment rental (boards, wetsuits)
• Meals as specified in each package
• Transportation as mentioned

The following are not included:

• International flights to Morocco
• Travel insurance (strongly recommended)
• Personal expenses and souvenirs
• Alcoholic beverages (unless specified)
• Tips and gratuities

Once your booking is confirmed and deposit paid, your price is guaranteed. Prices may be subject to change due to currency fluctuations, local tax changes, or unforeseen circumstances, but this won't affect confirmed bookings.

Our cancellation policy varies by timing:

• 45+ days before arrival: Full refund minus 10% processing fee
• 30-44 days before arrival: 75% refund
• 15-29 days before arrival: 50% refund
• Less than 15 days: No refund (except in exceptional circumstances)

In the rare event that we must cancel your trip due to circumstances beyond our control (weather, safety, force majeure), we will offer:

• Full refund of all payments made, OR
• Rescheduling to alternative dates at no extra cost

Failure to arrive on your scheduled date without prior notice will result in forfeiture of all payments (no-show policy).

Yes, participants should be able to swim confidently in open water. Surfing is a physical activity that requires a reasonable level of fitness. You should also:

• Have no serious medical conditions that could be aggravated by physical activity
• Inform us of any medical conditions or limitations

Travel insurance is STRONGLY RECOMMENDED and should cover:

• Medical expenses and emergency evacuation
• Trip cancellation and interruption
• Adventure sports coverage (including surfing)
• Personal belongings and equipment

Your safety is our priority:

• All surf instructors are ISA-certified
• Safety briefings are mandatory before each session
• Weather conditions are monitored continuously
• Activities may be cancelled if conditions are deemed unsafe

We partner with carefully selected surf houses and accommodations that meet our quality standards. Please note:

• Room assignments are subject to availability
• Shared rooms may be with travelers of the same gender
• Facilities may vary between properties

Yes, to ensure everyone has a great experience:

• Respect quiet hours (typically 10 PM - 7 AM)
• No smoking inside accommodation
• Guests are responsible for any damage to property
• Excessive noise or disruptive behavior may result in removal

We provide all necessary surf equipment:

• Surfboards appropriate for your skill level
• Wetsuits (when required)
• Basic safety equipment

Participants are responsible for proper care of equipment. Damage due to negligence or misuse will be charged to the participant. Lost or stolen equipment must be reported immediately.

AloSurf specializes in surf packages and travel experiences in Taghazout, Morocco and surrounding surf spots. Our primary service area is Taghazout and the surrounding region.

We reserve the right to modify itineraries due to weather conditions, safety concerns, local circumstances, or operational requirements. Changes to confirmed bookings requested by customers may be possible subject to availability and may incur additional charges.

By participating in our programs, you consent to being photographed or filmed for safety and instructional purposes, marketing materials, and social media content. If you prefer not to be featured in promotional materials, please inform us at the time of booking.

Absolutely! We are committed to protecting Morocco's marine environment. Participants must:

• Respect marine life and coral reefs
• Dispose of waste properly
• Use only biodegradable sunscreen
• Follow Leave No Trace principles